We have a 30-day return policy, which means you have 30 days after receiving your item to request a return unless the item listing notes that it is a final sale. Please inspect your order upon reception and contact us within 7 days if any item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will need the order number and shipping zip code.
You have the option of returning your items with a pre-paid shipping label that we provide or your own packaging. Refunds are processed within 3 days of receiving your return.
Items sent back to us without first requesting a return through the portal or via email will not be accepted.
Contact us for any return questions or to initiate a return at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, items marked 'final sale', or gift cards.
The fastest way to exchange an item is to submit a return using our returns portal and purchase the item you would like.
European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions about returns, please contact us at email@example.com.